Twitip

I was asked recently about the task of managing multiple Twitter accounts and if it’s better to use your own name or an “imaginary name.”

It’s not the first time I’ve had the question asked, so I thought what better way to answer it than by sharing it with everyone here on Twitip.

Absolutes Don’t Exist

I’ll first be honest in saying that there isn’t a black and white answer, and this isn’t something that can be solved without testing. Too many people treat Twitter with black and white answers… with absolutes. (more…)

Whether reading an article or having a conversation with people (face-to-face) and reading/hearing the phrase “It’s just twitter,” irritates me–especially when it’s drenched in a condescending tone. I find that people who have muttered this phrase don’t understand the power of twitter and what it can really do for your brand, business and/or service or product. Having a networking tool available at your fingertips that can reach the far ends of the globe and back within seconds is a phenomenal thing. But just how can twitter be effectively used and what exactly is the power of twitter?

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With millions of people connecting through social media, advertisers and marketers are hustling to get in on the action. In the past year we’ve seen many companies and brands attempt to step into this new world only to fail miserably. After analyzing many marketing flops on Twitter, the underlying issues are very apparent.

To be an effective marketer on Twitter you must first stop thinking like one.

Marketing on Twitter requires a bit of a shift in your mindset. Twitter is all about simple conversations; you can’t use press releases, marketing copy and other one-way communication tactics and expect results. Customers want interaction—with you and with each other. Tweeting is one-to-one, with the benefit of being in a public space where other customers may overhear your conversation and interact with each other on your behalf. (more…)

Do you spend hours of time on Twitter?

Let me rephrase that.

Does Twitter mean something to your business?

If so, what would happen if Twitter went down? If you lost all of your followers? What would happen if someone started spamming from your account? (Could you imagine if someone started sending out porn links from the @microsoft “verified” account?) Do you have a contingency plan? (more…)

In a relationship, everyone wants to have a sense of belonging, appreciation and loyalty. You want to feel like “you’re part of the group” if it’s with friends or feel appreciated by your significant other. The same can be said about businesses and their relationships with consumers and how you communicate with them. (more…)

Can we provide good customer support on Twitter?

Many of us has read the story on how Comcast used Twitter to become a front runner of good customer support on Twitter. Frank Eliason which is the manager behind @comcastcares is probably the most recognized customer service manager here in the US. He has proved that costumer support can be done on Twitter, and done the right way you can turn a bad apple into a shining star.

We also can use Twitter to provide good customer support for our personal brand. (more…)

When I start reviewing Twitter accounts it can quite often be the case that businesses who aren’t used to working in the social media environment are using Twitter as just another outreach to their marketing content. You can tell these accounts as generally all they contain are updates generated by the feed from their news page or if they have one, their blog. (more…)

It’s true to state that different businesses take different approaches to using social media, whether that is blogging, tweeting, creating facebook groups and fan pages or utilising LinkedIn.

Small businesses have gained online advantage with their small size flexibility giving them the confidence to stand out for their brand and engage with their audience. It’s key to online success for all business sizes that the “social” element of social media and twitter is really appreciated. Both the smaller, and large businesses which do well in social media are those who embrace with open arms the opportunities it gives.

Small businesses are doing well because:
- They are taking advantage of their size and “knowing their customer”
- They often have just one person tweeting for the firm and no chain of command to define the social media approach.
- They socialise and build real business relationships on Twitter and other social media platforms, in the way that traditionally they would offline at places like the Chamber of Commerce. And – it is much cheaper to do so!

Larger businesses shouldn’t be afraid to get involved on Twitter and other social platforms. As an organisation you can learn from listening to what is already happening in your area of expertise by using Twitter Search to check out content, tone and discussions, as well as googling to find out if competitors are using social media, and how.

Twitter and other socialmedia platforms can work well because business does work on trusted connections, and the online medium of Twitter is just the new extension of that. Businesses will do best when they work within the context of their own environments and answer the unspoken questions (Is it safe for my business, won’t it take too much time, what if it goes wrong, what if an employee talks about us or our work…) honestly and up front before taking action online.

At the same time, if you’re not involved you’re missing a great opportunity, and if you don’t test the waters, you’ll never know if it works for your business. When you do dip a toe in the water, you’ve got all those experiences built from networking offline in the “real world” in the corporate environment. Use the right people, who are interested in social media and your subject, and you’re off and running and born to tweet!

We’re in a new age now. As social media networks, particularly Twitter, become adopted by the mainstream media and corporate marketing firms, we’re seeing an evolution in the way that products are launched. Some might say that this is nothing new, that marketing has always been about capturing the current buzz machines and playing them to your needs, but I disagree.

The difference between marketing methods of old and social media marketing is that customers have a say. The success of a social media campaign is dependent not upon how much money is spent, but upon the people being marketed to. If the message works and they like the product, the masses will Tweet it to the rest of the masses. If it doesn’t, the campaign might not even get past the initial push, and will likely spiral into oblivion. (more…)

Twitter contests can be a great way of getting you or your brand noticed in the Twittersphere. Yes, they can be annoying when everyone is spamming retweets left and right, but who doesn’t love having the chance of winning a Macbook Pro or an LCD TV for 2 seconds of work?

Explosive Twitter contest campaigns like the one launched by site builder Moonfruit (@moontweet) rocked the twitter world (the UK company used twitter to give out 10 macbooks over the course of 10 days). In fact, there was even evidence that Twitter censored the #moonfruit hashtag used for the contest because it was getting too popular for its own good! Till this day (months after the contest has been over), people are still adding #moonfruit into their tweets.  (more…)