Comments on: The Tale Of Customer Support On Twitter http://www.twitip.com/the-tale-of-customer-support-on-twitter/ Twitter Tips in 140 Characters or More Mon, 06 Sep 2010 13:54:42 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: seo link building service http://www.twitip.com/the-tale-of-customer-support-on-twitter/#comment-70334 seo link building service Mon, 08 Feb 2010 09:38:15 +0000 http://www.twitip.com/?p=2964#comment-70334 Customer Service does have a negative tone to it, but if done correctly it can be amazing. Twitter is by far the best tool out there right now for customer service, because it's instant and free. I really wonder why everyone isn't understanding this. Obviously the people this blog get it, but there are too many that don't. Maybe that's a good thing. Customer Service does have a negative tone to it, but if done correctly it can be amazing. Twitter is by far the best tool out there right now for customer service, because it’s instant and free. I really wonder why everyone isn’t understanding this. Obviously the people this blog get it, but there are too many that don’t. Maybe that’s a good thing.

]]> By: Nir Buschi http://www.twitip.com/the-tale-of-customer-support-on-twitter/#comment-70313 Nir Buschi Mon, 08 Feb 2010 01:00:30 +0000 http://www.twitip.com/?p=2964#comment-70313 Are, great tips! Take a look at Followbase, it's a Twitter-based customer service & support forum that encourages customers to share feedback. Each Followbase forum can easily be claimed, moderated and customized by the company team. I'd love to hear your thoughts. Thanks Are, great tips!
Take a look at Followbase, it’s a Twitter-based customer service & support forum that encourages customers to share feedback. Each Followbase forum can easily be claimed, moderated and customized by the company team. I’d love to hear your thoughts.
Thanks

]]> By: Are Morch http://www.twitip.com/the-tale-of-customer-support-on-twitter/#comment-69910 Are Morch Thu, 04 Feb 2010 00:43:38 +0000 http://www.twitip.com/?p=2964#comment-69910 Hi Flashtweet, Twitter most definitive open for two way communication. There are several brands that has understood how powerful Twitter is as tool to better reach their customers. Just look at companies like Dell and Best Buy. And don't forget Zappos. Tony Hsieh made an awesome brand utilizing great customer support techniques on Twitter. And Geo tagging is most definitive a great way to find prospects in your local area. Hi Christina. Proper time management is most definitive a important component. You gave me some ideas to work with here. Cheers.. Are Hi Flashtweet, Twitter most definitive open for two way communication. There are several brands that has understood how powerful Twitter is as tool to better reach their customers. Just look at companies like Dell and Best Buy. And don’t forget Zappos. Tony Hsieh made an awesome brand utilizing great customer support techniques on Twitter.

And Geo tagging is most definitive a great way to find prospects in your local area.

Hi Christina. Proper time management is most definitive a important component.

You gave me some ideas to work with here.

Cheers.. Are

]]> By: Christina Sponias http://www.twitip.com/the-tale-of-customer-support-on-twitter/#comment-69891 Christina Sponias Wed, 03 Feb 2010 22:25:05 +0000 http://www.twitip.com/?p=2964#comment-69891 This is great, but besides all the tools and the right attitude, you also need Time in order to put everything into practice... This is great, but besides all the tools and the right attitude, you also need Time in order to put everything into practice…

]]> By: FlashTweet http://www.twitip.com/the-tale-of-customer-support-on-twitter/#comment-69873 FlashTweet Wed, 03 Feb 2010 19:10:00 +0000 http://www.twitip.com/?p=2964#comment-69873 The beauty of Twitter is, when properly used, you have the advantage of engaging a 2 way conversation with your customers you may not have been able to reach in the first place. We offer a service tool that allows a user to target their customers by inputting a search term and/or by geographical location and much more. Getting new, targeted followers made simpler! The beauty of Twitter is, when properly used, you have the advantage of engaging a 2 way conversation with your customers you may not have been able to reach in the first place.

We offer a service tool that allows a user to target their customers by inputting a search term and/or by geographical location and much more. Getting new, targeted followers made simpler!

]]> By: Christina Sponias http://www.twitip.com/the-tale-of-customer-support-on-twitter/#comment-69654 Christina Sponias Tue, 02 Feb 2010 00:41:18 +0000 http://www.twitip.com/?p=2964#comment-69654 Yes, you helped me a lot! Thank you! Yes, you helped me a lot! Thank you!

]]> By: Are Morch http://www.twitip.com/the-tale-of-customer-support-on-twitter/#comment-69645 Are Morch Mon, 01 Feb 2010 23:18:25 +0000 http://www.twitip.com/?p=2964#comment-69645 Hi Christina. Customer support is something we deal with in various situation. I don't think it is so much about pursuing your customers, but take time listen to their needs and wants. With Twitter and Social Media in general there are new doors opened for creative customer support. I have meet some great Social Media bloggers that is more introvert and not used to the face-to-face customer support. With Social Media and blogging they have been able to present their own product. Creative customer support techniques has allowed them to provide excellent support without involving to much face-to-face. Part of my background is from the Hospitality Service where we dealt a lot with face-to-face customer support. And I believe you can use a lot of the same techniques in a Social Media setting. And like you say in the end with Twitter things go fast. Today I have put my Customer Support focus on asking questions like "How Can I Help You?" You will start see positive changes when you use some of the principles I mentioned here in my article. Wish you all the best, and I hope I planted a seed in your mind towards think outside the traditional 'box'. Cheers.. Are Hi Christina.

Customer support is something we deal with in various situation. I don’t think it is so much about pursuing your customers, but take time listen to their needs and wants.

With Twitter and Social Media in general there are new doors opened for creative customer support.

I have meet some great Social Media bloggers that is more introvert and not used to the face-to-face customer support. With Social Media and blogging they have been able to present their own product. Creative customer support techniques has allowed them to provide excellent support without involving to much face-to-face.

Part of my background is from the Hospitality Service where we dealt a lot with face-to-face customer support. And I believe you can use a lot of the same techniques in a Social Media setting.

And like you say in the end with Twitter things go fast. Today I have put my Customer Support focus on asking questions like “How Can I Help You?”

You will start see positive changes when you use some of the principles I mentioned here in my article.

Wish you all the best, and I hope I planted a seed in your mind towards think outside the traditional ‘box’.

Cheers.. Are

]]> By: Christina Sponias http://www.twitip.com/the-tale-of-customer-support-on-twitter/#comment-69617 Christina Sponias Mon, 01 Feb 2010 17:42:12 +0000 http://www.twitip.com/?p=2964#comment-69617 Thank you for your guidance! I don´t know how to put in practice what you are teaching us here though, because I don´t like the idea of following the people who may care about my work and try talking to them... I think that this is like pursuing customers. Or is just a matter of being helpful, and if we are well-received, this is great, otherwise, we should simply say “never mind”? I´m not shy, but I don´t like to bother other people. I prefer to wait until they will find my work. However, on Twitter things can go faster... I´m seriously considering the necessity to change my mind, and start talking to the people who may need my help. Thank you for your guidance! I don´t know how to put in practice what you are teaching us here though, because I don´t like the idea of following the people who may care about my work and try talking to them… I think that this is like pursuing customers.

Or is just a matter of being helpful, and if we are well-received, this is great, otherwise, we should simply say “never mind”?

I´m not shy, but I don´t like to bother other people. I prefer to wait until they will find my work.

However, on Twitter things can go faster…

I´m seriously considering the necessity to change my mind, and start talking to the people who may need my help.

]]>