Twitter Rejects Verification Request with Cryptic Message

In June 2009 Twitter launched ‘verified Twitter accounts’. As someone who had had numerous instances of people impersonating my brands (and myself personally) I was really pleased with the new feature and immediately applied to become verified.

Since that time there’s been no word from Twitter. I’ve seen a few accounts ‘verified’ since that time but they are largely fairly sizeable businesses or celebrities. Fair enough I guess – the amount of people applying to be verified must have been pretty large and to verify someone must be a pretty manual process – I put it down to Twitter biting off a bit more than they could chew….

Today I got an email from Twitter with a subject line of – ‘Account verification status update‘. Yay – an update!

I opened the email to see this:

Screen shot 2010-03-23 at 11.52.12 AM.png

OK – so I’m not verified and there are problems with my request. But what I find odd is that there is no way for me to address the issues. The email says that if I’m a business I can go to a ‘Business Center Page’ for more information – but I have no idea what such a page is or where to find it. I do run a business and my Twitter account is used in conjunction with that business – but I’ve never registered as a business and have never been told about any such ‘Business Center’.

Of course I Googled for more information – only to find others have had the same message in the last few hours.

Screen shot 2010-03-23 at 11.59.29 AM.png

Not sure what is going on but it leaves me feeling a little confused and disillusioned. In the scheme of things it doesn’t matter too much whether I’m verified or not – however to refer people to some mystical business center when no-one seems to be aware of what it is doesn’t really help anyone.


  • March 23, 2010

    Gotta say, I just don’t think Twitter has enough staff member to handle requests like this yet.

    It’s too bad.

  • March 23, 2010

    Have some patience, and it will work itself out.

  • March 23, 2010

    I understand your request Darren,
    and ThomasDolby.

    But the average user ranting about not being verified is self-important delusion.

  • March 23, 2010

    Oh, they could do it if they cared. Problem is, they just plain don’t. Welcome to business in the age Twitter, Facebook,

    Jeff Yablon

  • March 23, 2010

    @ Jeff Yablon

    What a idiot..

  • March 23, 2010

    I just fixed Darren’s “Verification” problem

  • March 23, 2010

    Agreed to some point Ed – but why announce verification as a process and invite people to apply for it – and then take 9 months to respond with a vague/cryptic response?

    - What does their response mean?
    - What’s a business center page?
    - What’s someone who has no idea what that is to do?

    I guess ultimately it doesn’t matter if I’m verified or not – a few people were tricked by people impersonating me I guess but most people work out where my account is. However it just seems like a bizarre response…. and one that has impacted numerous people.

  • March 23, 2010

    It would seem to me that Twitter would at very least have the common decency to make sure that they give a URL or link to pages they refer you to. Of course, it would also seem to me that Twitter would actually tell you what was wrong with your request so you could address the issues as well.

    As for Ed’s comment about the average user ranting about not being verified being self-important delusion – well, that is an opinion that one might have until someone is impersonating them and they are receiving the backlash for it. Then it will not seem so self-important and delusional.

  • March 23, 2010

    For a “groundbreaking social engagement platform” twitter (corporate) does a surprising amount of “not engaging”

  • March 23, 2010

    What to do if you live in Russia or in any other country and write in Twitter. The big question … How to be in this situation?

  • March 23, 2010

    You might want to reach out to some of the ‘verified’ people on your list – I am sure that you follow – and are followed by – some that would be willing to tell you what they did. I remember, early on, that there was a company charging for this but it sounded a bit dubious so I ignored it.
    Good luck!

  • March 25, 2010

    I think the URL you’re looking for is:

  • June 5, 2010

    I’m sorry! I guess they only accept the overrated people.How long did it take ? I mean to get tha message? x

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